Returns and Refund Policy

This policy applies to purchases from MonteoConcept LTD, including orders agreed and confirmed by email following an enquiry through our website. We sell standard catalogue furniture and do not offer bespoke or personalised manufacturing.

1. Consumer right of withdrawal

If you are an individual purchasing for purposes outside your trade, business or profession, you generally have the right to withdraw from a distance sales contract without giving a reason.

To exercise this right, notify us within 14 days after the day on which you, or a person nominated by you other than the carrier, receive the goods. For multiple goods ordered together and delivered separately, the period runs from receipt of the last item.

Send a clear statement of your decision to withdraw to:

Email: monteoconcept@gmail.com

Please include your name, order reference and the products you wish to return. You may use the withdrawal form below, but it is not mandatory.

Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal.

2. Return address and arrangements

MonteoConcept LTD — Warehouse
35 Yakim Yakimov Blvd.
Burgas, Bulgaria

Visits and in-person returns by prior appointment only.

Please contact us before arranging transport so that we can coordinate receipt at the warehouse. This coordination does not make your statutory right of withdrawal subject to our approval.

3. Return transport costs

For returns under the consumer right of withdrawal, the customer bears the direct cost of return transport, provided this was disclosed before the contract was concluded.

For furniture that cannot normally be returned by post, we will provide an estimate of the return transport cost before you confirm your order. The estimate will be calculated with our transport partner, taking account of the delivery location, size and weight of the goods.

If we have not provided the legally required information about return costs before the contract was concluded, those costs will be borne by us.

If you ask us to arrange collection, we will confirm the transport charge with you before booking it. This does not affect any right you have to arrange suitable return transport yourself.

4. Condition of returned goods

You may inspect the goods as you would reasonably do in a shop to establish their nature, characteristics and functioning.

You are responsible only for any diminished value resulting from handling beyond what is necessary for that inspection.

Please pack the goods securely for transport and include any supplied accessories and components. Use the original packaging where possible. The absence of original packaging does not, by itself, remove your statutory right of withdrawal.

5. Refunds following withdrawal

We will reimburse payments received for the returned goods, including the cost of our least expensive standard delivery option where required by law.

Additional costs resulting from your choice of a more expensive delivery option are not refundable.

We will make the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. However, unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise, without refund transaction fees.

For discounted products, the refund is based on the amount actually paid.

6. Damaged, defective or incorrect goods

Please inspect the packaging and goods on delivery where reasonably possible. If you notice visible transport damage or missing packages, record the details on the delivery document and take photographs.

Report damaged, defective or incorrect goods to:

monteoconcept@gmail.com

Please provide your order reference, a description of the problem and photographs where available.

Prompt reporting helps us investigate with the carrier. However, failure to record damage on delivery or report it within 24 or 48 hours does not, by itself, remove your statutory consumer rights.

Consumers have a statutory legal guarantee of conformity of at least two years from delivery, subject to applicable law. Where goods are defective or do not conform to the contract, remedies may include repair, replacement, a price reduction or termination of the contract and a refund, as provided by applicable law.

Repair or replacement will be provided free of charge, within a reasonable time and without significant inconvenience. We bear the necessary transport costs for valid claims concerning defective, damaged or incorrect goods.

Please contact us to coordinate collection or return transport.

7. Business purchases

The statutory consumer right of withdrawal does not apply to purchases made for business or professional purposes.

Returns of non-defective goods purchased by businesses are subject to a separate written agreement with MonteoConcept LTD. Any agreed return conditions and transport costs will be confirmed in writing.

Claims concerning defective or non-conforming goods purchased by businesses are governed by the applicable law and the agreed contract terms.

8. Statutory rights

Nothing in this policy excludes or limits any mandatory rights available to you under applicable law.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To: MonteoConcept LTD
Email: monteoconcept@gmail.com
Return address: 35 Yakim Yakimov Blvd., Burgas, Bulgaria

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Products:
Order reference:
Ordered on / received on:
Consumer name(s):
Consumer address:
Date:
Signature (only if submitted on paper):